Refund & Cancellation
Last Updated: August 19, 2026
At Junpop, we sell digital products that are delivered electronically. Please read this Refund & Cancellation Policy carefully before making a purchase.
1. Digital Products Are Non-Refundable
All digital products purchased from Junpop are non-refundable once the product has been downloaded, accessed, or delivered to the customer.
Due to the nature of digital products, once a product has been downloaded or access has been provided, we are unable to accept returns or provide refunds.
By completing a purchase on Junpop, you acknowledge and agree to this policy.
2. Before Downloading
If you have purchased a digital product but have not downloaded or accessed it yet, please contact our support team as soon as possible if you believe you made a purchase by mistake.
Any refund request before download or access will be reviewed on a case-by-case basis and is not guaranteed.
3. Incorrect or Duplicate Purchase
Please carefully review the product details, features, compatibility, and included files before purchasing.
We generally do not provide refunds for:
- Accidental purchases
- Change of mind
- Purchasing the wrong product
- Purchasing a product that you no longer need
- Failure to read the product description
- Duplicate purchases made by the customer
4. Technical Issues
If you experience a genuine technical problem with your purchased digital product, please contact us.
We will make reasonable efforts to help you resolve the issue or provide a replacement/fixed file where applicable.
If the purchased product is technically defective and we are unable to resolve the issue or provide a working replacement, your request may be reviewed for an appropriate resolution.
5. Cancellation
Orders for digital products may not be cancelled once the product has been downloaded, accessed, or delivered.
If you wish to request cancellation before receiving or downloading the product, please contact Junpop support as soon as possible. Cancellation requests are reviewed individually.
6. Refund Exceptions
In exceptional circumstances, Junpop may consider a refund at its sole discretion.
Examples may include:
- A duplicate payment caused by a technical error
- Payment successfully charged but the digital product was not delivered
- A verified technical issue that cannot reasonably be resolved
Submitting a refund request does not guarantee approval.
7. Contact Us
If you have any questions regarding our Refund & Cancellation Policy or experience an issue with your order, please contact our support team through the Contact Us page on Junpop.
Please include your order details and a description of the issue so that we can assist you more efficiently.
By purchasing from Junpop, you confirm that you have read, understood, and agreed to this Refund & Cancellation Policy.